It’s now been shown that Facebook is so serious about the chatbot technology it uses that the Facebook Messenger bot and Siri, Apple’s virtual assistant can talk to each other. What makes the Facebook Messenger Bot works like this? Simply put, Facebook made an impressive project of a chatbot that could deliver updates on products and can now use Siri voice commands to get answers to questions. While Facebook’s chatbot requires a ‘virtual’ assistant with which users can communicate on Facebook, it also allows real people to have a conversation via a simple, virtual phone.
So, how does this work? It’s quite simple, but if you don’t know how, you should read on.
A Facebook Chatbot is a device or application that is programmed by someone in Facebook to answer any questions or chat with you via Messenger. This generally means someone outside Facebook has programmed the app to do this, and it works very well, but it may not be suitable for everyone.
Facebook created the Chatbot program as a way for users to communicate with their virtual assistant, known as “Facebook Messenger.” They thought this would make Facebook more popular, as many people will be using the chat tool to converse with friends, without the need to open Facebook.
A huge backlash ensued from people who believe this opens the door for bots to spam and inundate their timelines with irrelevant messages. Facebook has designed their Chatbot so that the ability to respond to incoming messages is only done through a pre-arranged schedule in which messages will be sent out. So, while it has become easier to reach a user with a question via Facebook, a more appropriate approach would be to use a standard phone number.
The company is aware of the potential issue, and their response is to try different ways to keep the user interaction fast and efficient. They have hired more programmers to program theirChatbots to respond quickly, which may cause some trouble for a savvy user.
For example, Facebook is making the decision to not allow users to directly contact the Chatbot, instead they will just receive a message, which will then direct them to the chat interface. When answering a question, a user should not make assumptions as to what the Chatbot will do, but should try to guess what it will do based on the information they can see.
The chatbot will take its cue from the last message you sent it, and should do what the person you’re communicating with asked. It should be able to carry on conversations, when someone asks a question, this is the first thing it will do, respond, and return the person’s questions in the future.
Once this begins, a user should go into the Facebook Chatbot section and hit the Menu button on the upper right hand corner of the screen. They should then find the “Send Message” option and will be prompted to start the conversation.
Once the message is sent out, the Facebook Chatbot will return the questions back to the sender and continue with the conversation. There is an auto-responder program, that will ensure the messages are all returned quickly, and are delivered in the order they were received.
Since the Facebook Chatbot is very intelligent, it will ask the user a question it knows is likely to be the right one, or at least very easy to answer. If the user is unable to answer the question, or if it’s the wrong question, the Chatbot will simply stay silent and let the user know.
Facebook is taking an interesting approach to messaging on Facebook, by using a bot, and Siri as a virtual assistant. The Facebook Chatbot and Siri will both be happy to talk with you, and can give you very personal responses.